🔐 Privacy and Data Protection Policy

 

At MentoraX SRL, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services, including training programs, camps, and our website https://mentorax.net.

 

1. Who We Are

MentoraX SRL is an education and training organization based in Chișinău, Republic of Moldova. We operate training programs and camps for youth, young adults, and professionals. We are committed to protecting your data and upholding your rights in accordance with national legislation and the EU General Data Protection Regulation (GDPR).

📍 Address: Chișinău, Republic of Moldova
📧 Email: Contact@mentorax.net
📞 Phone: +373 60005779

 

2. What Personal Data We Collect

When you interact with us, we may collect and process the following categories of personal data:

• Identity data: Full name, date of birth, ID number (if applicable)

• Contact data: Email address, phone number, address

• Account data: Login credentials, course selections, preferences

• Payment data: Bank account or payment card details (via secure gateways)

• Training data: Attendance, performance, feedback

• Minor data: If a participant is under 18, we collect caregiver/guardian name and consent.

• Technical data: IP address, browser type, access times (via cookies)

We do not knowingly collect sensitive personal data unless strictly necessary and with explicit consent.

 

3. Why We Collect Your Data (Legal Basis)

We process your personal data based on the following legal grounds:

• Contractual necessity: To deliver the training and services you signed up for.

• Legal obligation: For billing, accounting, or regulatory compliance.

• Legitimate interest: For internal analytics and service improvement.

• Consent: Especially when registering minors or for direct marketing (you may opt-out anytime).

 

4. How We Use Your Data

We use the information we collect to:

• Register and manage your participation in our courses or camps.

• Send confirmations, updates, and training materials.

• Issue certificates and course completions.

• Ensure the safety and well-being of participants (especially minors).

• Comply with tax, audit, and legal requirements.

• Improve our services and user experience.

We do not sell, rent, or share your personal data with third parties for commercial purposes.

 

5. How We Protect Your Data

Your personal data is stored securely using technical and organizational measures including:

• Encrypted storage and secure servers

• Password-protected access and role-based authorization

• Regular backups and security updates

• Confidentiality agreements with staff and trainers

 

6. Data Retention

We retain your data only for as long as necessary:

• Participant data: up to 5 years from course completion

• Financial records: up to 7 years (as per Moldovan law)

• Minors' data: retained with parental consent and reviewed periodically

You may request deletion earlier unless we are required to retain it for legal or contractual obligations.

 

7. Your Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion (right to be forgotten)

• Restrict or object to processing

• Request data portability (in machine-readable format)

• Withdraw consent at any time

To exercise your rights, email us at Contact@mentorax.net.

 

8. Children and Minors

If a minor registers for a camp or training program, the parent/legal guardian must provide written or digital consent. The guardian assumes responsibility for the minor’s participation and agrees to the data collection necessary for registration, safety, and communication purposes.

 

9. Data Sharing with Third Parties

We only share personal data when:

• Required by law (e.g., tax authorities)

• Needed to provide services (e.g., issuing certificates in partnership with accredited institutions)

• Authorized by you, the user

All partners and processors are GDPR-compliant or adhere to equivalent data protection standards.

 

10. International Transfers

We do not transfer your data outside Moldova. If in the future such transfers are required, they will be protected by appropriate safeguards.

 

11. Cookies and Tracking

Our website uses cookies to improve functionality, analyze traffic, and personalize content. You will be prompted to accept or reject cookies when visiting our site. You can also control cookie preferences via your browser settings.

 

12. Contact & Complaints

If you have any questions or complaints regarding this Privacy Policy or your data, please contact us at:

📧 Contact@mentorax.net
📞 +373 60005779
📍 Chișinău, Republic of Moldova

 

By using our website or registering for any MentoraX service, you agree to this Privacy Policy.

🔐 Privacy and Data Protection Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At MentoraX SRL, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services, including training programs, camps, and our website https://mentorax.net.

 

1. Who We Are

MentoraX SRL is an education and training organization based in Chișinău, Republic of Moldova. We operate training programs and camps for youth, young adults, and professionals. We are committed to protecting your data and upholding your rights in accordance with national legislation and the EU General Data Protection Regulation (GDPR).

📍 Address: Chișinău, Republic of Moldova
📧 Email: Contact@mentorax.net
📞 Phone: +373 60005779

 

2. What Personal Data We Collect

When you interact with us, we may collect and process the following categories of personal data:

• Identity data: Full name, date of birth, ID number (if applicable)

• Contact data: Email address, phone number, address

• Account data: Login credentials, course selections, preferences

• Payment data: Bank account or payment card details (via secure gateways)

• Training data: Attendance, performance, feedback

• Minor data: If a participant is under 18, we collect caregiver/guardian name and consent.

• Technical data: IP address, browser type, access times (via cookies)

We do not knowingly collect sensitive personal data unless strictly necessary and with explicit consent.

 

3. Why We Collect Your Data (Legal Basis)

We process your personal data based on the following legal grounds:

• Contractual necessity: To deliver the training and services you signed up for.

• Legal obligation: For billing, accounting, or regulatory compliance.

• Legitimate interest: For internal analytics and service improvement.

• Consent: Especially when registering minors or for direct marketing (you may opt-out anytime).

 

4. How We Use Your Data

We use the information we collect to:

• Register and manage your participation in our courses or camps.

• Send confirmations, updates, and training materials.

• Issue certificates and course completions.

• Ensure the safety and well-being of participants (especially minors).

• Comply with tax, audit, and legal requirements.

• Improve our services and user experience.

We do not sell, rent, or share your personal data with third parties for commercial purposes.

 

5. How We Protect Your Data

Your personal data is stored securely using technical and organizational measures including:

• Encrypted storage and secure servers

• Password-protected access and role-based authorization

• Regular backups and security updates

• Confidentiality agreements with staff and trainers

 

6. Data Retention

We retain your data only for as long as necessary:

• Participant data: up to 5 years from course completion

• Financial records: up to 7 years (as per Moldovan law)

• Minors' data: retained with parental consent and reviewed periodically

You may request deletion earlier unless we are required to retain it for legal or contractual obligations.

 

7. Your Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion (right to be forgotten)

• Restrict or object to processing

• Request data portability (in machine-readable format)

• Withdraw consent at any time

To exercise your rights, email us at Contact@mentorax.net.

 

8. Children and Minors

If a minor registers for a camp or training program, the parent/legal guardian must provide written or digital consent. The guardian assumes responsibility for the minor’s participation and agrees to the data collection necessary for registration, safety, and communication purposes.

 

9. Data Sharing with Third Parties

We only share personal data when:

• Required by law (e.g., tax authorities)

• Needed to provide services (e.g., issuing certificates in partnership with accredited institutions)

• Authorized by you, the user

All partners and processors are GDPR-compliant or adhere to equivalent data protection standards.

 

10. International Transfers

We do not transfer your data outside Moldova. If in the future such transfers are required, they will be protected by appropriate safeguards.

 

11. Cookies and Tracking

Our website uses cookies to improve functionality, analyze traffic, and personalize content. You will be prompted to accept or reject cookies when visiting our site. You can also control cookie preferences via your browser settings.

 

12. Contact & Complaints

If you have any questions or complaints regarding this Privacy Policy or your data, please contact us at:

📧 Contact@mentorax.net
📞 +373 60005779
📍 Chișinău, Republic of Moldova

 

By using our website or registering for any MentoraX service, you agree to this Privacy Policy.