Terms and References

    MENTORAX

     

    TERMS AND CONDITIONS

    Welcome to MentoraX. By using our platform and enrolling in any of our training courses or camps, you (the "Participant") agree to the following Terms and Conditions. These terms govern your participation and define the mutual obligations between you and MentoraX SRL (the "Provider").

    These Terms and Conditions of use apply to orders for purchasing services offered by MentoraX SRL through the website.

    For proper use of the site, we recommend careful familiarization with the Terms and Conditions presented. We reserve the right to make changes to these provisions without prior notification.

    1. GENERAL PROVISIONS

    This site is owned by MentoraX SRL. When registering an order in the online store, the Buyer accepts the Terms and Conditions for the sale of goods/products and/or provision of services that are based on the legislation of the Republic of Moldova (hereinafter - Terms and Conditions) presented below.

    The use of the website implies acceptance of the Terms and Conditions proposed by MentoraX SRL, in accordance with Law No.284/2004 on Electronic Commerce. The relationship between the client and the seller is established based on Law No.105/2003 on Consumer Protection, and other normative acts adopted in accordance with it.

    The Seller reserves the right to modify these Terms and Conditions, and the Buyer is obligated to monitor the changes.

    Definitions:

    • Provider: MentoraX SRL, a company registered in the Republic of Moldova, providing educational training, camps, and consultancy services.
    • Participant: Any individual (or caregiver of a minor) who registers for and attends a MentoraX service.
    • Services: Any training, camp, workshop, or other educational activity provided by MentoraX.

    2. PERSONAL DATA PROTECTION

    By using the MentoraX site, you automatically agree to the collection and processing of personal data, which are necessary for processing/confirming/executing orders.

    Personal data is processed only for legitimate purposes, such as providing the services you order, promotions, Google Analytics, cookies, and notifications/newsletters.

    Data We Collect:

    • Identity data: Full name, date of birth, ID number (if applicable)
    • Contact data: Email address, phone number, address
    • Account data: Login credentials, course selections, preferences
    • Payment data: Bank account or payment card details (via secure gateways)
    • Training data: Attendance, performance, feedback
    • Minor data: If a participant is under 18, we collect caregiver/guardian name and consent
    • Technical data: IP address, browser type, access times (via cookies)

    We do not knowingly collect sensitive personal data unless strictly necessary and with explicit consent.

    Data Security:

    Your personal data is stored securely using technical and organizational measures including:

    • Encrypted storage and secure servers
    • Password-protected access and role-based authorization
    • Regular backups and security updates
    • Confidentiality agreements with staff and trainers

    Your Rights:

    You have the following rights:

    • Access your data
    • Correct inaccuracies
    • Request deletion (right to be forgotten)
    • Restrict or object to processing
    • Request data portability (in machine-readable format)
    • Withdraw consent at any time

    To exercise your rights, email us at Contact@mentorax.net.

    3. ORDER REGISTRATION AND PAYMENT

    Registration Process:

    By creating an account on the MentoraX website and completing payment for a course or camp, you confirm your full agreement with these Terms and Conditions. No separate registration form is required.

    Accepted Payment Methods:

    • Online via our secure payment gateway.
    • Direct bank transfer to MentoraX's designated account.
    • Cash payment at our offices or agreed locations.

    Payment Details:

    The following data will be requested for payment:

    • Card number (16 digits)
    • Expiration date (month and year)
    • CVC or CVV code (3 digits)
    • Name and surname on the payment card

    Pricing and Currency:

    • All prices are listed in Euros (€).
    • Payments may be made in Moldovan Lei (MDL), using the official exchange rate of the National Bank of Moldova (NBM) on the date of payment, but not lower than 20 MDL per 1 Euro.

    4. SERVICE PROVISION

    Services offered by MentoraX include training, educational camps, and consultancy services. After registering an order or enrolling in a program, the buyer will receive details regarding the date, location (physical or online), and conditions for participation in the chosen service.

    All information about service delivery will be communicated via email to the address provided during registration.

    MentoraX reserves the right to modify the program or location of the service, in which case participants will be informed in advance. If the event is canceled by MentoraX, participants will receive a full refund or may opt for transfer to another program.

    Training Courses

    The indicated course price includes:

    • Full access to all sessions and practical exercises.
    • Training materials, handouts, and stationery (if applicable).
    • A certificate of completion issued by MentoraX (and where relevant, by our institutional partners).

    Camps

    The basic camp price includes:

    • Daily training sessions.
    • One mid-day meal per day.
    • Certificate of participation.

    Optional Services:

    • Transportation: €10 per day (round trip).
    • Accommodation (including 3 meals):
      • Shared room: €60/day.
      • Private room: €95/day.

    5. RIGHT TO RETURN

    Participants can cancel participation in the services offered (trainings, camps, consultancy sessions) according to the following conditions:

    • Cancellation up to 30 days before the start date: An administrative fee of 50 EUR will be charged; the remainder will be refunded.
    • Cancellation between 14 and 30 days before the start date: 50% of the paid amount will be refunded.
    • Cancellation less than 14 days before the start date: No refund will be granted.

    All cancellation requests must be submitted in writing to: Contact@mentorax.net

    If MentoraX cancels a program, participants will receive a full refund or may choose to transfer to another available program.

    6. PARTICIPANT CONDUCT

    Participants are expected to:

    • Attend all sessions on time.
    • Show respect to instructors, staff, and other participants.
    • Follow site rules and regulations.

    Strictly Prohibited:

    • Alcohol consumption is not allowed at any training or camp venue.
    • Offensive or disruptive behavior may lead to removal from the course or camp without refund.

    7. INTELLECTUAL PROPERTY

    All materials distributed during MentoraX programs (digital or printed) remain the intellectual property of MentoraX or its affiliates. Redistribution or reuse without written consent is prohibited.

    8. MINORS

    If a minor registers for a camp or training program, the parent/legal guardian must provide written or digital consent. The guardian assumes responsibility for the minor's participation and agrees to the data collection necessary for registration, safety, and communication purposes.

    For minors enrolled in camps: By completing registration and payment, the parent/legal guardian confirms their full responsibility for the participation of the minor. This includes acknowledging the activities involved, the location of the camp, and absolving MentoraX from liability for the child's behavior or any incidents outside the direct supervision of the MentoraX team.

    9. LIMITATION OF LIABILITY

    • MentoraX is not liable for injuries, personal losses, or property damage incurred during participation in any course or camp, except in cases of gross negligence.
    • Participants are responsible for their belongings and conduct.

    10. FORCE MAJEURE

    MentoraX is not liable for disruptions due to unforeseen events, including but not limited to natural disasters, pandemics, epidemics, government restrictions, transportation strikes, civil unrest, or any other circumstances beyond reasonable control.

    In such cases: * Courses or camps may be rescheduled or moved to an online format when possible * Participants will be notified as soon as practicable about any changes * If rescheduling is not possible, participants may receive credit for future services or a refund as determined by MentoraX

    11. COOKIES AND TRACKING

    Our website uses cookies to improve functionality, analyze traffic, and personalize content. You will be prompted to accept or reject cookies when visiting our site. You can also control cookie preferences via your browser settings.

    Types of cookies we use:

    • Essential cookies: Required for basic website functionality
    • Analytical cookies: Help us understand how visitors interact with our website
    • Functional cookies: Remember your preferences for enhanced user experience
    • Targeting cookies: Record your visit to our website, pages visited, and links followed

    12. AMENDMENTS

    MentoraX reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated via our website and will take immediate effect.

    13. GOVERNING LAW

    These Terms and Conditions are governed by the laws of the Republic of Moldova. Disputes shall be settled under the jurisdiction of Moldovan courts in Chișinău.

    14. CONTACT INFORMATION

    MentoraX SRL

    IDNO: 1025600026604

    Legal address: Chișinău, Republic of Moldova

    Contact phone: +373 60005779

    Contact email: Contact@mentorax.net

    By proceeding with registration and payment, you confirm your full agreement to these Terms and Conditions.

    © MentoraX SRL. All rights reserved.

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